Answers load status, hours and new-load questions from your own board and settings. Takes a message for everything else.
“Where's my load from Midland? Is it still coming today?”
Looked up L-2039 by the caller's number: loaded, on US-87, arriving about 5:15 PM. Answered and offered a text when it's delivered.
“Do you have a truck for 18 pallets to Abilene tomorrow?”
Took pickup, delivery, weight and equipment, then pointed the caller to the shipper portal to book. The request is on your load board.
“Can you send your insurance certificate?”
Took the shipper's email and logged a request for you to send the certificate.
“What time does your dispatch open?”
Answered from your settings: dispatch is 6 AM to 6 PM, and after hours messages go to the on-call phone.